Brief Overview: cv996 respects your privacy. This Policy explains what information we hold, why we hold it, and what rights you have over your data.
Introduction & Applicability
Cv996 (cv996.win) is an online gaming platform serving users in Bangladesh. This Privacy Policy ("Policy") explains how cv996 handles your personal information when you use our website, mobile app, and other services.
By creating an account or using cv996 services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of cv996.
- This Policy applies to all cv996 services.
- This policy does not apply to third-party websites or services.
- Use of cv996 is strictly prohibited for anyone under the age of 18.
What Information We Collect
Cv996 collects only the information necessary to provide its services. We never collect excessive or irrelevant data.
| Data Type |
Example |
When It Is Collected |
| Identity Information |
Full name, date of birth, national ID number |
During Registration & Verification |
| Contact Information |
Mobile number, email address |
At account registration |
| Financial Information |
BKash/Nagad number, transaction history |
During Deposits & Withdrawals |
| Device & Technical Information |
IP address, browser type, device ID |
Time of Site Use |
| Gaming Activity |
Betting history, login times, preferred games |
During Platform Use |
| Contact Records |
Support Chat, Complaint Details |
Time of Support Interaction |
cv996 never stores passwords or full payment card numbers. All sensitive data is held in encrypted form.
How We Use Your Information
Collected data is used solely for defined purposes. cv996 never uses your information for anything beyond what is necessary. The specific purposes are outlined below.
- Account Management: To verify registration and login, and to ensure account security.
- Service Delivery: To properly manage deposit, withdrawal, and gaming services.
- Regulatory Compliance: To meet legal obligations and prevent fraud.
- KYC Verification: To verify user identity and prevent money laundering.
- Customer Support: To provide troubleshooting and support.
- Service Improvement: To analyze user experience and improve the platform.
- Responsible Gaming: To detect unusual gaming patterns and provide support to users.
- Security Monitoring: To prevent account hacking and unauthorized access.
Our Commitment: cv996 never sells your data to advertisers or any third party.
Data Sharing & Disclosure Policy
Cv996 shares your personal information with third parties only in very limited circumstances, which are clearly set out below.
- Payment Processors: Mobile banking services such as bKash, Nagad, and Rocket — used solely to process transactions.
- Technology Providers: Trusted partners who assist with site hosting, cybersecurity, or database management.
- Legal Obligations: In response to court orders, government investigations, or requests from regulatory authorities.
- Fraud Prevention: To relevant authorities where money laundering or illegal activity is suspected.
Important: cv996 never transfers your data to marketing agencies, advertisers, or any other third party for commercial purposes.
Cookie Policy
Cv996 uses cookies to keep the website running smoothly and to improve your browsing experience. Cookies are small text files stored on your device.
| Cookie Type |
Purpose |
Duration |
| Essential Cookies |
Maintaining Login Sessions & Security |
Deleted After Session Ends |
| Performance Cookies |
Page load speed and performance analysis |
30 Days |
| Preference Cookies |
Remembering language and display settings |
1 Year |
| Analytics Cookies |
Collecting Site Usage Statistics |
6 Months |
You can block or delete cookies at any time through your browser settings. However, disabling cookies may limit certain features on cv996.
Data Protection Measures
Cv996 uses industry-leading technology to keep your data secure. Our key security measures are outlined below.
- SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
- Two-Factor Verification (2FA): An additional security layer when accessing your account.
- Data Masking: Sensitive details such as payment numbers are partially masked.
- Regular Security Audits: Regular system audits conducted by independent third-party experts.
- Firewall Protection: An advanced firewall system protects against cyber attacks.
- Access Controls: Only authorized personnel can access specific data.
If you believe your account security has been compromised, contact the cv996 support team immediately.
Data Retention Period
How long cv996 retains your data depends on the type of information and applicable legal requirements. We never keep data longer than necessary.
- Account Information: For the duration of the active account and up to 5 years after closure.
- Transaction History: Retained for up to 7 years to meet legal requirements.
- Support Contact: Up to 2 years after the issue is resolved.
- Cookies & Session Data: Upon session expiry or within the defined retention period.
- KYC Documents: Up to 5 years after account closure for regulatory purposes.
Your Data Rights
As a cv996 user, you have several important rights over your personal data. We respect and support the exercise of those rights.
1
Right to Access
To find out what information we hold about you, contact our support team at any time.
2
Right to Rectification
If any of your information is incorrect, please contact our support team to have it corrected.
3
Right to Erasure
You may request deletion of your data where there is no legal obligation to retain it.
4
Right to Restrict Processing
You may request that the processing of your data be restricted under certain circumstances.
5
Right to Data Portability
Request a copy of your data in a machine-readable format.
6
Right to Object
You have the right to object to the use of your data for specific purposes.
To exercise your rights: Email us at
[email protected] or reach our support team via live chat. We aim to respond within 72 hours.
Minor Protection
Cv996 is strictly for adults aged 18 and over. We take a firm stance on protecting minors.
- Age is verified at registration, and no one under 18 is permitted to create an account.
- If we become aware that a minor is using an account, it will be suspended immediately.
- Account management by a guardian on behalf of a minor is also strictly prohibited.
- No information is collected from minors. If any is collected inadvertently, it is deleted immediately.
A note for parents: If you suspect your child is using cv996, please contact us immediately at
[email protected].
Policy Changes & Updates
Cv996 may update this Privacy Policy from time to time. Users will be notified via their account for any significant changes.
- The date of each update will be noted at the top of this page.
- Continued use of the platform after any changes constitutes acceptance of the updated policy.
- For major changes, advance notice will be sent via email or SMS.
- Previous versions are available upon request.
Frequently Asked Questions (FAQ)
No, cv996 never sells your personal information to third parties. Our business model does not rely on selling data. Information is used solely to provide services and meet legal obligations.
Yes, you can view, correct, or delete your data at any time by contacting the cv996 support team. Please note that certain information may need to be retained for a specified period due to legal obligations.
cv996 does not store full payment card numbers or passwords. Only the information required to process transactions is retained, in encrypted form. bKash and Nagad numbers are stored in partially masked format.
If you believe your privacy has been violated, contact the cv996 support team immediately. Our security team will launch an investigation within 24 hours and take the necessary action.
Disabling cookies may cause the site to function partially; however, login sessions, saved preferences, and certain security features may not work correctly. We recommend keeping essential cookies enabled for the best experience.